To make a return, you must register your return through our Contact Form and follow the steps indicated there:
It is important that you indicate your name, email, order number and click on Incident. Once inside, select the Return option and follow the prompts.
In any case, we recommend that you keep a proof of shipment.
Use an envelope, bag or paper wrap to protect the items to be returned and, in no case, directly place the return label on the boxes, as it would be impossible for us to reuse them. It would also imply the possible rejection of the return.